Kalman & Company, Inc.

	»	Return Home
	»	Kalman Team Members
	»	Kalman Team Experience and Capabilities
	»	Task Orders and Technical Instructions
	»	Kalman Quality Assurance

Kalman and Company provides quality support services and service products that meet or exceed our clients’ requirements and expectations.

Since 1987, Kalman has maintained the highest performance standards in support of all of our projects. Quality support constitutes the cornerstone of our success. Our reputation for quality products exists because we recognize that quality is not simply a matter of catching errors; more significantly, it is a matter of consistent and conscientious application of a time-tested Quality Assurance (QA) Program based on the precept that QA is a fundamental “built-in part” of Kalman’s day-to-day operations.

Typically, Kalman proposes the approval of a QA Plan within the first thirty days after task order award. The plan takes into account the scope, background, general and specific requirements, and identified deliverables of an awarded effort, in which client expectations are identified and performance metrics are developed. Kalman Task Leaders and Program Managers are required to immediately notify corporate headquarters if a decline in performance is perceived, regardless of the reason.

Additionally, Kalman constantly assesses and reassesses our business processes to determine where we can improve efficiency and effectiveness. Our goal remains to provide an error free support effort that is a benchmark for teammates, associates and competitors.

The example below depicts a portion of a Kalman contract QA effort:

Perormance Objective	SOW	Performance Standard	Quality Level	Method of Surveillance
Strategic Business & Operations Support	2.1.1	Acceptable performance has been met when the strategic business and operations support have been accepted by the Government as effectively supporting program goals	Outstanding Excellent Acceptable Poor	Inspection Analysis Demonstration
Specialty Engineering & Logistics Support	2.1.2	Acceptable performance has been met when the engineering and logistics analysis and documentation have been accepted by the Government as effectively supporting program goals	Outstanding Excellent Acceptable Poor	Inspection Analysis Demonstration
Management & Administration	2.1.3	Acceptable performance has been met when the Contractors’ quality standards and products consistently produce acceptable products using optimal resources, compliant with prescribed schedules.	Outstanding Excellent Acceptable Poor	Inspection Demonstration
Staffing Management	2.0	Acceptable performance has been met when the Contractor is fully staffed within 30 days of award, provides personnel IAW proposal by name assignments, is able to maintain a satisfactory retention rate, and fills vacancies within 14 days.	Outstanding Excellent Acceptable Poor	Analysis

Our corporate QA/quality control (QC) representative coordinates with each of our Program Managers to provide our clients an assessment/ data collection instrument that is prepared and reviewed every ninety days after contract award. The assessments quantify performance by assigning numerical values to the adjectival ratings, as shown in the example above (Outstanding-Excellent-Acceptable-Poor), in the QA Surveillance Plans. Numerical values typically range from:

100% Outstanding 95% - 99% Excellent 85% - 95% Acceptable < 85% Poor

Our performance to date, on all contracts, has been in the Excellent-Outstanding 95%-100% range.